New Orleans Emo Nite event still scheduled to go on after events company with questionable track record folds

NEW ORLEANS (WVUE) - Pollen, an events company that has been under fire for underdelivering promises of events and refunds in some cases may be pulling out of a two-day event in New Orleans after filing for bankruptcy and entering restructuring.

What is supposed to be a two-day revival of your “not just a phase” phase, Emo Nite’s scheduled event in New Orleans could be a larger financial hit for the community-based organization than originally expected without Pollen’s support.

The event is scheduled to take place at Champions Square on Thurs., Sept. 29, and Sat., Oct. 1, featuring All-American Rejects, Bring Me the Horizon, Knocked Loose, 100 Gecs, and more.

Tickets are ON SALE NOW for #EmoNite #NewOrleans Vacation. Enjoy 2 days of music at #ChampionsSquare on Thursday, 9/29...

Posted by Champions Square on Thursday, August 4, 2022

Emo Nite founders say all payments from customers have reportedly been made to and are being held by Pollen and Ticketmaster.

If you purchased a hotel package, you’re asked to fill out a form “so we have an understanding of each of your investments in this event and can communicate with you for further updates.”

Emo Nite says they will try to make the event happen “at the highest standard possible.” A spokesperson for Emo Nite says the artists have received money upfront and even without Pollen, the bands are still expected to perform at Champions Square on the dates scheduled. Emo Nite will have to take a larger financial hit, however.

Pollen’s subpar successes of 2022

According to the London-based events company’s website, which is now riddled with 404 errors and broken links related to the New Orleans event, Pollen “builds, curates, and delivers experiences.”

Pollen has reportedly delivered inconsistent results and has had to cancel multiple events it has promised to deliver to customers; most recently, Drumcode’s week-long Malta festival, which was supposed to take place Sept. 15-19.

Drumcode Malta was heavily promoted in 2021 before being canceled at the last minute due to COVID. The 2022 reiteration was canceled just over a month out and Drumcode has placed the blame squarely on Pollen’s mismanagement.

In a statement posted to Instagram, Drumcode says it lost confidence in Pollen’s ability to properly host the event after an “accumulation of unresolved problems.”

The statement explains that there were issues around customer/venue safety, staffing, and financial management.

“These serious failing, compounded by the absence and lack of communication of key Pollen staff and the well-publicized difficulties that the company is currently experiencing, left the delivery of the event compromised to the extent that we could not continue our involvement in good faith,” the statement reads.

In January, the day before Pollen was set to kick-off the Departure fest in Playa Del Carmen, the opening was delayed due to “local changes in COVID-19 permitting.”

Drumcode, like Emo Nite, says they received no payment and all refunds were to be orchestrated through Pollen. To make matters worse, Pollen has made headlines in recent months for withholding refunds. The company is accused of owing employees and customers thousands of dollars.

Pollen’s parent company, StreetTeam Software Limited, reported a $62 million loss in 2021, according to company accounts filed with the UK’s Companies House and reported by MBW.

There’s now a Twitter page, Pollen Group Action, set up to help campaign for refunds, and an Instagram page, @pollen_hasnt_refunded_ourmoney. A campaign to “Stop Pollen” has attracted over 600 signatures.

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Mykal Vincent

Mykal Vincent

Mykal Vincent started his digital news career in Baton Rouge and has since moved to New Orleans as the Digital News Supervisor for FOX 8.